Skype is a great app. It does need some work, especially when you are using it for conference calls. But the primary change it needs and what Microsoft is ideally suited to do is to make it "grandma capable". As the internet of things spreads and these tools reach out to the general public, they must be made REALLY easy to use. As an engineer, I can figure it out, but grandma is not going to bother. With the race to have a set-top box in your home that is the media center, having a Skype app driven by the WINCE OS or licensed from MSFT would be a good win for Microsoft. Even if the OS is not WINCE, they could license the app similar to how Netflix runs from you DVD or TV player now.
Good luck Microsoft.
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